These Terms of Service (“Terms”) are an agreement between you and Reform Marketing LLC, an Ohio limited liability company doing business as Canvas Scout (“Canvas Scout,” “we,” “us”). They cover canvasscout.com, the app at app.canvasscout.com, our API, and the business data in them (the “Service”). If you use the Service for a company, you agree to these Terms on its behalf and confirm you're authorized to do so; “you” then means the company.
Who can use Canvas Scout
Canvas Scout is a business tool. You must be at least 16 and use it for business purposes. If you're under 18, you need your parent's or guardian's permission to use the Service and to buy a plan, and they agree to these Terms on your behalf. You may not use the Service if you're barred from it under US law.
Accounts and seats
- Each seat is for one named person. Don't share sign-ins; add a seat instead.
- Keep your password safe and tell us right away at hello@canvasscout.com if you think someone else has used your account.
- The account owner is responsible for everything done under the account, including by the people they add.
Free accounts, trials, subscriptions and automatic renewal
- Plans and prices are listed on our pricing page in US dollars. Taxes are extra where they apply.
- Partner links. You may have found us through a link shared by a Canvas Scout partner, who earns a commission from what you pay us under our Partner Agreement. A partner link never changes your price.
- Free account. You can create a free account without a card. It shows a small sample of real businesses in your area (currently up to 20) so you can try the tools, and tells you about how many businesses are in your territory. While we prepare that sample, or if we can't prepare one for your area, it shows made-up example businesses, clearly labeled. It costs nothing, and never renews or turns into a paid plan by itself. Where we haven't mapped your whole territory yet, we build it only after your first payment (see Free trial and Your territory below). Until a card is on file you can change your territory yourself in the app. We email you a link to confirm your address: if you don't use it, you're signed out after 7 days and we may delete the account after 30 days. We may refuse sign-ups from temporary email services and limit how many accounts one person or connection creates.
- Free trial. To start a 7-day free trial you add a card on our payment processor's checkout page. During the trial your map shows a larger sample of your territory (currently up to 1,000 businesses; where we haven't mapped your whole territory yet, they are in its busiest part, and there may be fewer in a sparse area) and you aren't charged. When the trial ends, the plan and billing period you chose start automatically and your card is charged, unless you cancel before the trial ends. Your whole territory unlocks once that first payment goes through; where we haven't mapped it all yet, we build the rest after that payment (see Your territory below). You can choose to pay early and unlock it sooner. One free trial per customer and per card: if a card has already had a free trial on another account, no trial starts and nothing is charged.
- Buying in the phone app. In the iPhone and Android apps you can start a free trial or subscribe through Apple (App Store) or Google (Google Play). Apple or Google takes the payment, under its own terms, and is the one that renews, changes, cancels and refunds that subscription: you manage it on your iPhone in Settings, then your name, then Subscriptions, or in Google Play, under Subscriptions. The free week is offered by Apple or Google, once per Apple ID or Google account; if they don't offer it to you, your plan starts and is charged when you subscribe and your whole territory unlocks once that payment goes through. Deleting your Canvas Scout account doesn't cancel a subscription bought in the app: cancel it with Apple or Google too. An account pays one way at a time: a plan bought on our website is managed there, a plan bought in the app is managed in the App Store or Google Play. Territories over 300,000 businesses (our Enterprise plan) aren't sold in the apps.
- Trial reminder. Two days before any free trial ends, whether you started it on our website or in the app, we email the account owners (and notify them in the app, if notifications are on) with when the plan renews, its price, and how to cancel.
- Pausing. You can pause a paid plan for 1 to 3 months in the app (account menu, then Billing). You aren't charged while paused, your map shows the trial-size sample (currently up to 1,000 businesses), and everything your team saved is kept. The plan resumes by itself on the date shown: billing picks up at your next renewal date after that, and your whole territory returns when that payment goes through. You can resume sooner in the app. If the period you last paid for has already ended when you do, a new billing period starts that day and your card is charged for it.
- If a payment fails your map goes back to the free sample until the payment goes through; your notes, visits and team are kept.
- Automatic renewal. Subscriptions renew automatically at the end of each monthly or annual period, at the then-current price, until you cancel. For annual plans we'll email you a reminder before the renewal date.
- Cancelling. You can cancel anytime online: in the app, open the account menu and choose Billing (a plan bought in the iPhone or Android app is cancelled with Apple or Google, as above). You can also email hello@canvasscout.com. Cancelling during a trial means you're never charged. Cancelling a paid plan stops future renewals; you keep access until the end of the period you've paid for, then your account goes back to a free account.
- Price changes. We'll give you at least 30 days' notice by email before a price change applies to your subscription, and you can cancel before it takes effect.
- Upgrades and downgrades. Upgrades take effect immediately and we charge the prorated difference. Downgrades take effect at your next billing date.
- Refunds are covered by our Refund Policy.
Territories
- A territory is a metro area or a set of counties, counting only businesses in the industries you choose. Each plan includes a number of businesses across its territories, listed on our pricing page. A territory bigger than your plan includes adds extra businesses in blocks of 10,000, at the price on the pricing page and shown at checkout. The Local plan can't add blocks, so a bigger territory needs Scout or above; Scout and Crew can add up to 6 blocks, and past that a territory needs the next plan up.
- Before you buy, we show an estimate of the number of businesses, based on U.S. Census data adjusted by what we've found building real maps. Your actual map may hold more or fewer businesses. If you ask to change your territory later (add or remove counties, or change industries), we'll tell you the new count and any change in price before it applies. Territory changes are made once a month, on your plan's renewal date; on annual plans, on the same day of each month. Notes, visits and other records your team made in your old territory stay with your account. Your price is set at checkout and doesn't change after we build your map.
- Where we've already mapped your area, your whole territory is ready as soon as your first payment goes through. Elsewhere your free account and your trial show a sample from the busiest part of it, and we build the whole territory once your first payment goes through: our team reviews every new area first, and we aim to have it ready and email you within 24 hours of that payment. That's a goal, not a guarantee; large territories can take longer, and we may decline to build an area (we'll tell you why), in which case you're not charged for it. If we can't build your territory, we'll refund what you paid for it.
- Territories are not exclusive. Other customers may buy the same area.
Business data and your license
While your subscription is active, we give you a limited, non-exclusive, non-transferable license to view and use the business data in your territory for your own prospecting and sales outreach, and for your clients' if you're an agency on the Agency plan. You may export data only where your plan includes an export feature, and exported data is covered by the same license.
Our Salesforce and HubSpot connections are export features of that kind. When an account owner connects your Salesforce or HubSpot, the businesses your team has worked (given a status, visited, scheduled a follow-up for, or added a note to) are sent to it with your team's activity on them. Those records are part of your own sales records: you may keep and use them in your Salesforce or HubSpot, including after your subscription ends. Businesses your team hasn't worked are never sent, and the connection may not be used to copy them in bulk.
You may not:
- sell, rent, publish or give the data to anyone else, or include it in another product, list or database (other than your own CRM through our Salesforce or HubSpot connection, as described above);
- use the data to build or improve a product that competes with Canvas Scout; or
- keep using data you exported after your subscription ends for longer than you need to finish work already in progress (except the Salesforce and HubSpot records described above).
Our data may include a small number of seeded records that help us trace data that has been copied or shared in violation of these Terms.
Accuracy. Business data comes from public and commercial sources and automated checks, and businesses change constantly. Some information will be out of date or wrong. Pain-point scores and tiers are our automated estimate of which businesses might need what you sell. They're opinions, not facts or guarantees. Always check before you rely on them.
Owner and contact details. Where a business publishes them, its entry may show the name, job title, email and phone number of its owner or contact person. A program finds these on the business's own website and its chamber of commerce listing; nobody checks them by hand. Some will be out of date, belong to someone else at the business, or be wrong. Confirm who you're speaking to before you rely on them. A business or person can ask us to take them off at any time, and they then disappear from your map.
Acceptable use
You're responsible for how you contact the businesses you find through Canvas Scout, and you must follow every law that applies to your outreach. In particular:
- Calls. Follow the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, the National Do Not Call Registry and state telemarketing laws. Don't use an autodialer, prerecorded or artificial voice to call a mobile number without the consent the law requires.
- Text messages. Don't send marketing text messages to numbers from Canvas Scout unless you have the recipient's prior express written consent.
- Email. Follow CAN-SPAM: no misleading subject lines or sender names, include your postal address and a working unsubscribe, and honor opt-outs promptly.
- In person. Follow local rules for door-to-door sales, including permit or solicitor-license requirements, and respect “No soliciting” signs.
- Owner and contact details. Use a person's name, email or phone number from Canvas Scout only to contact that business about what you sell. The rules above apply to them in full: a phone number shown next to a person's name may be a mobile number, and an email address is covered by CAN-SPAM whoever it belongs to. Don't use them for anything unrelated to the business, and don't pass them on.
- Opt-outs. If a business asks you to stop contacting it, stop, and keep a record so it stays stopped.
You also may not:
- scrape, crawl or bulk-download the Service, use scripts or bots to extract data, or get around rate limits, daily limits or territory limits;
- share sign-ins, resell access, or let people outside your account use the Service;
- probe, scan or test the Service's security, or reverse engineer it, without our written permission;
- use the Service to harass anyone, to discriminate unlawfully, or for anything illegal, deceptive or harmful; or
- misrepresent who you are or that you're affiliated with Canvas Scout when you contact businesses.
We may limit, suspend or end access that breaks these rules, and we'll tell you why unless the law or an investigation prevents it.
Features in development
Features marked “Coming soon” aren't available yet. We're building them, but we can't promise when they'll ship or exactly how they'll work, so please buy based on what's available today.
The assistant
Paid plans and trials include an AI assistant you can talk or type to. It uses an AI model to understand you and can act for you on your map: change a business's status, log a visit, set a follow-up, or build a route. AI can misunderstand or be wrong, so check what it tells you and what it did (it lists each change in your chat) before relying on it, and only use it hands-free when it's safe and legal where you are. Each person has a monthly allowance for the assistant; when it's used up, the assistant stops until the next calendar month, and the rest of the Service keeps working. We may change the allowance or the providers behind the assistant.
Drives and mileage
Drive tracking in the phone apps and the mileage log are record-keeping tools. Tracked miles come from your phone's GPS and can be off when the signal is poor or the phone is off; miles worked out from check-ins or a planned route are estimates and are labelled that way. You're responsible for checking your drives, marking them Business or Personal, and for what you submit for reimbursement or taxes. Drive tracking is off until you turn it on, and you can pause it or turn it off anytime.
Learn (sales practice)
Learn has lessons, puzzles and practice conversations to help you sell. It's training, not legal or professional advice: the example answers and the AI's feedback are suggestions, can be wrong, and you're responsible for what you say to real businesses and for following the rules where you sell. Practice owners in roleplays are AI characters, not real people or businesses. Graded typed, spoken and roleplay practice is included with paid plans and trials and uses the same monthly allowance as the assistant; lessons and puzzles are available on every plan. Your teammates can see your name and practice stats on your account's Learn board.
Your content
Notes, visit records, photos, customer lists you upload and other content you add stay yours. You give us permission to store and process them only to provide the Service to you: for example, to mark your customers on your map and place the ones we don't have from their addresses. Only people on your account see them, and we never add them to the business data other customers see. You're responsible for having the right to upload a customer list. Photos are for the businesses you visit (a storefront, a menu, a business card): don't photograph people without their permission, and don't upload anything you don't have the right to share with your team. We may remove photos that break these rules. If you send us feedback or ideas, we may use them without owing you anything.
Our property
The Service, its software, design, maps, scores and compiled data belong to Reform Marketing LLC and its licensors and are protected by law. These Terms don't give you any rights in them except the limited license above. “Canvas Scout” and our logos are our trademarks.
Ending the agreement
You can stop using the Service and cancel anytime. We may suspend or end your account if you seriously or repeatedly break these Terms, don't pay, or if the law requires it. If we end your account without cause, we'll refund the unused part of any prepaid period. After your account ends, the license to our data ends too, and we delete your account data as described in our Privacy Policy.
Disclaimers
We work hard to keep Canvas Scout accurate and available, but the Service is provided “as is” and “as available.” To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't promise that the Service will be uninterrupted or error-free, or that using it will produce any particular sales result.
Limits on liability
To the extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose. These limits don't apply to your obligations under “Business data and your license,” “Acceptable use” or “Indemnity,” or where the law doesn't allow them.
Indemnity
If a third party makes a claim against us because of how you contacted a business, your breach of these Terms, or your violation of any law (including telemarketing and email laws), you'll defend us and cover the resulting costs, damages and reasonable legal fees.
Governing law and disputes
These Terms are governed by the laws of the State of Ohio and applicable US federal law, without regard to conflict-of-law rules. Before filing any claim, please email us so we can try to resolve it informally within 30 days. Any lawsuit must be brought in the state or federal courts located in Hamilton County, Ohio, and both parties consent to those courts.
Changes to these Terms
We may update these Terms. If a change is significant, we'll email account owners at least 30 days before it takes effect. Continuing to use the Service after that means you accept the new Terms; if you don't, you can cancel before they apply.
General
These Terms, together with our Privacy Policy and Refund Policy, are the whole agreement between us about the Service. If a part is found unenforceable, the rest stays in effect. Not enforcing a right isn't a waiver. You can't transfer these Terms without our consent; we can transfer them as part of a merger or sale of our business. Neither party is responsible for delays caused by events beyond its reasonable control.
Contact
Reform Marketing LLC, dba Canvas Scout
6545 Market Ave. North, Ste 100
North Canton, OH 44721, USA
hello@canvasscout.com