The short version. Start with a free account, then try a plan free for 7 days (8 when we're building a new area for you; card required; cancel before it ends and you pay nothing). Cancel anytime and keep access to the end of what you've paid for. Once you've paid and your whole territory is unlocked, we don't offer refunds, on monthly or annual plans, including renewals. If we can't build your territory, you get your money back for it, and billing mistakes are always refunded.
What changed on November 2, 2026. Annual plans used to be refundable for unused time within 30 days of a charge. Plans bought from November 2, 2026 aren't refunded once paid and unlocked. Annual plans bought before November 2, 2026 keep the refund they were sold with: unused time back within 30 days of a charge (renewals included), for as long as that plan continues unchanged. A new plan or a plan change follows this page.
Free account and free trial
A free account needs no card and never charges you. To start a 7-day free trial you add a card on Stripe's checkout page; the trial shows up to 1,000 businesses from your territory. When it ends, your plan starts and your card is charged automatically, unless you cancel before then (in the app: account menu, then Billing). Cancel during the trial and you pay nothing. Your whole territory unlocks once the first payment goes through. One free trial per customer.
Plans bought in the phone app
A free trial or plan you bought in the iPhone or Android app is billed by Apple (App Store) or Google (Google Play), so they handle its refunds under their own rules: ask Apple at reportaproblem.apple.com, or Google in Google Play (Subscriptions, or Order history). Cancel it on your iPhone in Settings, then your name, then Subscriptions, or in Google Play under Subscriptions. When Apple or Google refunds or ends a subscription, your Canvas Scout map follows within minutes. The rest of this page is about plans bought on our website.
Cancelling
- Cancel anytime in the app (account menu, then Billing), or email hello@canvasscout.com from the email on your account. We'll confirm by email.
- Not ready to cancel? You can pause a paid plan for 1 to 3 months instead, with no charges while it's paused.
- Cancelling stops all future charges. You keep access until the end of the period you've already paid for, then your account goes back to a free account.
- We keep your account data for 90 days after your plan ends in case you come back, then delete it. See our Privacy Policy.
- Deleting your account (in the app: Settings, General, Delete account) ends a plan that is still active at the same moment, and nothing more is charged. The refunds on this page still apply to it (for example, an annual plan bought before November 2, 2026 and deleted within 30 days of its charge gets the unused time back if you ask us).
Monthly plans
Monthly plans are billed at the start of each month and aren't refunded once paid, including for partial months. When you cancel, you keep access until the end of the month you've paid for, and you won't be charged again.
Annual plans
- Once your annual payment has gone through and your whole territory is unlocked, it isn't refunded, for your first year or a renewal. When you cancel, your plan stays active until the end of the year you've paid for, and it won't renew.
- Annual plans bought before November 2, 2026 keep the refund they were sold with: within 30 days of an annual charge (the first year or a renewal) you can cancel and get the unused time back, prorated by day, for as long as that plan continues unchanged.
- We email you a reminder before an annual plan renews, so it never catches you by surprise.
If we can't build your territory
Where we haven't mapped your whole territory yet, we build it after your first payment goes through and our team has reviewed the area, usually within 24 hours of that payment. If we can't build a territory you paid for, for example because there isn't enough business data for the area, we'll refund everything you paid for that territory, whatever your plan and however long ago you paid.
Plan changes
Upgrades take effect right away and you pay the prorated difference for the rest of the billing period. Downgrades take effect at your next billing date, and there's no refund for the current period.
Billing mistakes
If we charged you twice, charged the wrong amount, or charged you after you cancelled, we'll refund the mistake in full. Just tell us.
How to ask for a refund
- Email hello@canvasscout.com from the email on your account, with the subject “Refund request.”
- Tell us which charge and why. We reply within 2 business days.
- Approved refunds go back to the original payment method. Banks usually take 5–10 business days to show them.
Please contact us before disputing a charge with your bank. We can almost always sort it out faster, and a dispute pauses your account while it's open.
Your rights under the law
This policy doesn't limit any right to a refund or cancellation that the law in your state gives you. Where a law gives you more, you get more.
Contact
Reform Marketing LLC, dba Canvas Scout
6545 Market Ave. North, Ste 100
North Canton, OH 44721, USA
hello@canvasscout.com