The short version. Try it free for 7 days. Cancel anytime and keep access to the end of what you've paid for. Monthly plans aren't refunded for partial months. Annual plans can be refunded for unused time within 30 days of the charge. If we can't build your territory, you get your money back for it.
Free trial
Every new subscription starts with a 7-day free trial, and you don't need a card to start. Before the trial ends we ask for payment details. If you add them, your plan begins when the trial ends. If you don't, or you cancel during the trial, the trial simply ends and you pay nothing.
Cancelling
- Cancel anytime from your account settings, or email hello@canvasscout.com from the email on your account. We'll confirm by email.
- Cancelling stops all future charges. You keep access until the end of the period you've already paid for.
- We keep your account data for 90 days after your plan ends in case you come back, then delete it. See our Privacy Policy.
Monthly plans
Monthly plans are billed at the start of each month and aren't refunded for partial months. When you cancel, you keep access until the end of the month you've paid for, and you won't be charged again.
Annual plans
- Within 30 days of an annual charge (your first year or a renewal), you can cancel and get a refund for the unused time, prorated by day. For example, cancelling 10 days into a $990 Scout year refunds about $963.
- After 30 days, annual plans aren't refunded. Your plan stays active until the end of the year you've paid for, and it won't renew.
- We email you a reminder before an annual plan renews, so it never catches you by surprise.
If we can't build your territory
We build your map after you sign up, usually within 24 hours. If we can't build a territory you paid for, for example because there isn't enough business data for the area, we'll refund everything you paid for that territory, whatever your plan and however long ago you paid.
Plan changes
Upgrades take effect right away and you pay the prorated difference for the rest of the billing period. Downgrades take effect at your next billing date, and there's no refund for the current period.
Billing mistakes
If we charged you twice, charged the wrong amount, or charged you after you cancelled, we'll refund the mistake in full. Just tell us.
How to ask for a refund
- Email hello@canvasscout.com from the email on your account, with the subject “Refund request.”
- Tell us which charge and why. We reply within 2 business days.
- Approved refunds go back to the original payment method. Banks usually take 5–10 business days to show them.
Please contact us before disputing a charge with your bank. We can almost always sort it out faster, and a dispute pauses your account while it's open.
Your rights under the law
This policy doesn't limit any right to a refund or cancellation that the law in your state gives you. Where a law gives you more, you get more.
Contact
Reform Marketing LLC, dba Canvas Scout
Cincinnati, Ohio, USA
hello@canvasscout.com